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Purchases and refunds

Clear details about Dress Up by The NOVA AI.

REFUND POLICY: DRESS UP

Effective Date: October 7, 2026
Last Updated: October 7, 2026

This Refund Policy explains the refund terms applicable to purchases made through the Dress Up mobile application ("App"), operated by The NOVA AI ("NOVA AI," "we," "us," or "our").

This policy applies alongside the terms presented by the payment service used for a purchase and any refund, cancellation or consumer rights that cannot be excluded under applicable law.

1. General Refund Policy

Except where required by applicable law or the terms of the payment service used, all purchases made through Dress Up are final and non refundable.

This includes:

  1. One time purchases
  2. Image generation credits
  3. Credit packages
  4. Subscriptions
  5. Subscription renewal charges
  6. Digital products
  7. Premium features
  8. Other paid digital services offered through the App

Once digital content has been delivered or credits have been used, the purchase is generally not refundable merely because you changed your mind or did not like an AI result. Nothing in this policy removes any mandatory rights available to you under applicable law.

2. AI Generation Credits

Dress Up may use credits or other consumption based units for AI image generation.

Once credits have been purchased, they are generally non refundable and non transferable.

Credits cannot be exchanged for cash or transferred to another account.

Credits may be consumed when an image generation request is submitted or processed, depending on the specific feature.

Because image generation requires processing resources and may involve service providers, an unsatisfactory result does not automatically qualify for a refund.

For example, refunds will generally not be provided because:

  1. You do not like the generated image.
  2. The generated image is different from what you expected.
  3. The AI transformation is not sufficiently realistic.
  4. The generated clothing does not look exactly as expected.
  5. You change your mind after purchasing credits.
  6. You purchased more credits than you intended.
  7. You no longer want to use the App.

3. Failed or Interrupted Generations

We make reasonable efforts to provide successful AI generations.

However, generations may occasionally fail because of:

  1. Technical problems
  2. Network interruptions
  3. AI processing errors
  4. Server availability
  5. Third party service interruptions
  6. Invalid or unsupported images
  7. App errors
  8. Other circumstances beyond our reasonable control

A failed generation does not automatically create a right to a monetary refund.

If our system identifies a generation as unsuccessful, it restores the credits reserved for that attempt. If you were charged for a failed generation and the credits were not restored, contact us so we can investigate and correct the account. A credit restoration is not a cash refund.

4. Subscriptions

Subscriptions may automatically renew according to the subscription terms displayed at the time of purchase.

Once a subscription payment or renewal has been successfully processed, the payment is generally non refundable except where required by applicable law or determined otherwise under the terms of the payment service used.

Cancelling a subscription stops future renewals but does not generally result in a refund for the current billing period.

You will normally continue to have access to applicable subscription features until the end of the paid subscription period, subject to the purchase terms.

5. Accidental Purchases

We encourage you to carefully review the purchase amount, subscription plan, credit quantity, and other purchase details before confirming a transaction.

Accidental purchases, duplicate purchases, or purchases made unintentionally are generally non refundable.

For a purchase, follow the refund instructions provided by the payment service used or contact us with your order or payment ID so we can investigate and explain the available remedy. Do not send full card details or passwords by email.

6. Duplicate Transactions

If you believe you were charged more than once for the same transaction because of a technical or payment-processing error, please contact us at:

We may investigate the transaction and, where we determine that a duplicate charge occurred due to an error on our side or our payment processing systems, take appropriate corrective action.

7. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately at:

You may also need to contact the payment service used or your financial institution.

We may investigate suspected unauthorized transactions and may request information reasonably necessary to verify the transaction.

8. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude, restrict, or override any refund, cancellation, withdrawal, consumer protection, or other rights that cannot legally be excluded under the laws applicable to you.

Where applicable law gives you a mandatory right to a refund or cancellation, that right will apply.

9. Purchases Through Payment Services

Purchases may be subject to the refund policies and procedures of the payment service used for the transaction.

Where the payment service provides a refund process, submit your request through that process. You may also contact us using the details below.

10. Promotional Credits and Free Credits

Promotional, bonus, complimentary, or free credits provided by NOVA AI:

  1. Have no monetary value.
  2. Cannot be exchanged for cash.
  3. Cannot be transferred unless expressly permitted.
  4. Are generally non refundable.
  5. May expire or be subject to additional conditions communicated when provided.

11. Changes to Purchases

NOVA AI reserves the right to change the pricing, quantity, availability, or terms of credits, subscriptions, and other paid features.

Any changes will generally apply to future purchases and will not affect completed purchases except where necessary to comply with applicable law, prevent fraud or abuse, or address technical or security issues.

12. Contact Us

If you have a question regarding a purchase or believe that a transaction requires review, please contact us:

The NOVA AI App: Dress Up
Email:

Please include relevant transaction information when contacting us so that we can identify the purchase and investigate the matter.

13. Acceptance of This Policy

By completing a purchase through Dress Up, you acknowledge that you have read and understood this Refund Policy and agree to its terms, subject to any rights provided to you under applicable law.

Grievance Officer: The NOVA AI Email . We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within the period required by applicable law.

The NOVA AI may review each request on its facts, subject to applicable law and the terms of the payment service used.